Ordering, Shipping and Returns

Ordering

We offer two simple ways to make a purchase:

Important Note for PayPal Users:

PayPal has recently changed the format of its checkout screen so that it does not automatically display a breakdown of your purchase cost. Your shopping cart total includes the cost of the item plus shipping (if applicable). After you log into PayPal, your total will increase by the amount of the sales tax. If you are checking out with a credit card, PayPal will add the sales tax immediately AFTER you enter your address. If you want to see a breakdown of the costs, simply click on the purchase amount to the right of the PayPal logo and a dropdown will appear.

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Phone:  613-894-0331
Toll Free:  1-877-GO-7-PURE  (1-877-467-7873)
Email:  info@modernalchemyair.com


Payment

We accept Visa, MasterCard, American Express and PayPal, along with debit and cash for in-person sales. We also accept payment by bank transfer, please contact us for more information. Unfortunately, we do not accept personal cheques.

For large volume corporate and government sales, we offer terms of Net 30 days from date of invoice on approved credit. A late charge of 1.5% per month will be applied to all unpaid balances over 30 days.

All products remain the property of Modern Alchemy Air Purifiers until paid in full.

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Product Availability and Turnaround Times

We stock our most popular brands and models, but due to the large variety of colours and styles available, some items are shipped directly from the manufacturer. Typical turnaround times are as follows:

The delivery time is typically 1 to 5 business days after the item is shipped, depending on where you are located. Please contact us if you have any questions or concerns about product availability or delivery times.


Shipping Costs

free shipping logo We offer free shipping on all Austin Air, Blueair, AllerAir, Epurair and IQAir air purifiers, as well as on all Airfree air sterilizers and Venta Airwasher humidifiers. Free Shipping offer is good in Canada (Northern and remote areas excepted) and the contiguous United States. Offer excludes Electrocorp products.

We are happy to ship our products anywhere in Canada or the contiguous United States. All of our air purifiers, air sterilizers and humidifiers are shipped via major carriers with insurance and tracking numbers.

Shipping charges for products other than air purifiers/humidifiers are as follows:

If purchasing online, shipping charges will be displayed in your shopping cart before proceeding to checkout, giving you the opportunity to review the charges before you submit your order.

NOTE: For customers located in Northern Canada or remote areas that are subject to higher than normal delivery costs, we will contact you to discuss the most economical way of getting the product to you.


Return Policy

guarantee logo In the unlikely event that you are not completely satisfied with the air purifier that you purchased from us, Modern Alchemy Air Purifiers offers a generous 30-day return policy on all home/office air purifiers. Please see specific details for each manufacturer below.

NOTE: Absolutely no exchanges or refunds will be accepted on air purifiers or humidifiers after 30 days, or on any products that have incomplete packaging, missing components, or have been cosmetically or otherwise damaged in any way.

warning logo Competitor Return Policies - Read the Fine Print.  Even if you didn’t pay any shipping charges when you purchased your air purifier, most of our competitors will deduct shipping costs incurred under their free shipping promotion (typically $40 to $100) from your refund if you return it. Modern Alchemy will refund you the full purchase price.

Return Process

If you wish to return or exchange a unit, you must email us in advance to let us know why you are returning the item. Include your full name, address, telephone number and invoice number (or date of purchase). We will then provide you with information on where to send the unit. It is your responsibility to ship the unit back to the manufacturer at your own expense.

In order to prevent possible transport damages and to secure your rights to receive an exchange or refund, units must be returned packed exactly as they were received. The unit must be shipped back in the original packaging and insured. Note that Modern Alchemy Air Purifiers does not cover return shipping, handling or insurance costs for returned or exchanged products.

Once the item has been received and inspected, we will issue a refund or exchange. All refunds will be issued via the original method of payment. If you are exchanging an item, we will contact you about the remaining balance owed or refund being issued (if the cost of the new unit is more or less than your original item), and inform you of your options to have the new unit shipped to you.


Warranty

Our products come with some of the best warranties in the industry:

If you have a warranty claim, simply email us to let us know about the problem you are experiencing. Include your full name, address, telephone number and invoice number (or date of purchase). We will then provide you with information on where to send the unit. Package the product carefully, enclose a copy of your original receipt and ship it with insurance. It is your responsibility to ship the unit back to the manufacturer at your own expense.

The air purifiers we sell are safety tested and approved for 120V outlets only. They will be damaged if plugged into a 220-240V outlet, and the use of a transformer or adapter may not eliminate the risk of damage. Manufacturers will offer no warranty coverage or refunds on air purifiers that are used outside of North America. If you are interested in an air purifier for overseas use, Austin Air and AllerAir offer custom-built units for this purpose. Contact us for pricing and delivery times.


Contact Us

If you are ready to experience the benefits of breathing cleaner indoor air or simply want a little more information, contact us via:

Phone: 613-894-0331
Toll Free: 1-877-GO-7-PURE (1-877-467-7873)
Email: info@modernalchemyair.com

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