Terms & Conditions of Sale

Payment

We accept Visa, MasterCard, American Express, Interac e-Transfer, and PayPal, along with debit and cash for in-person sales. We also accept payment by wire transfer or Global money transfer; please contact us for more information. Unfortunately, we do not accept personal cheques.

For large volume corporate and government sales, we offer terms of Net 30 days from date of invoice on approved credit. A late charge of 1.5% per month will be applied to all unpaid balances over 30 days.

Until paid in full, all products remain the property of Modern Alchemy Air Purifiers Inc. (operating as Modern Alchemy Air Purifiers) and title will not pass.

Shipping Times

Please contact us if you want to know whether an item is in stock or have concerns about shipping times.

Shipping Costs

We offer free shipping on all AllerAir, Austin Air, Blueair, Epurair, IQAir and Oransi air purifiers, as well as on all Venta humidifiers. Free shipping offer excludes Electrocorp products and is good in Canada only. Orders from Northern Canada and remote areas may be subject to shipping charges, please contact us for a shipping estimate.

We are happy to ship our products anywhere in Canada. Air Quality Test Kits and I Can Breathe! products can also be shipped to the US.

Shipping charges for products other than air purifiers/humidifiers are as follows:

If purchasing online, shipping charges will be displayed in your shopping cart before proceeding to checkout, giving you the opportunity to review the charges before you submit your order.

Return Policy

IMPORTANT COVID-19 UPDATE: Please read the information below carefully as some manufacturers have temporarily changed their return policy or implemented cancellation fees during the Covid-19 pandemic. Please see specific details for each manufacturer below and scroll down to review the details of our Return Process.

IMPORTANT: Absolutely no returns will be accepted after 30 days (14 days for Oransi air purifiers and Venta humidifiers), or on any products that have incomplete packaging or missing components, or have been cosmetically or otherwise damaged in any way. The decision to refuse a refund due to products being received in poor condition rests solely with the manufacturer. You MUST obtain a Return Authorization (RA) number in order to secure your right to a refund (see Return Process)

Return Process

If you wish to return a unit, you MUST email us in advance to obtain a Return Authorization (RA) number. Include your full name, address, telephone number, invoice number (or date of purchase) and the reason for the return in your email. We will then provide you with an RA number from the manufacturer and information on where to send the item. It is your responsibility to ship the item back to the manufacturer at your own expense. Most manufacturers specify a time limit in which the item must be received and will not issue a refund for items that arrive after this date or without an RA number.

In order to prevent possible transport damages and to secure your rights to receive a refund, units must be returned packed exactly as they were received. The unit must be shipped back in the original packaging, with tracking, proof of delivery and insurance (for the full value of the unit). Note that Modern Alchemy Air Purifiers does not cover return shipping, handling or insurance costs for returned or exchanged products.

Once the item has been received, inspected and approved for return by the manufacturer (which can take up to 60 days), we will issue a refund. All refunds will be issued via the original method of payment.

Warranty

Our products come with some of the best warranties in the industry:

The air purifiers we sell are safety tested and approved for 120V outlets only. They will be damaged if plugged into a 220-240V outlet, and the use of a transformer or adapter may not eliminate the risk of damage. Manufacturers will offer no warranty coverage or refunds on air purifiers that are used outside of North America. If you are interested in an air purifier for overseas use, Oransi, Austin Air and AllerAir offer custom-built units for this purpose. Contact us for pricing and delivery times.

If you have a warranty claim or require service after your warranty has expired, please contact the manufacturer directly:

Please note:   By making a purchase from Modern Alchemy Air Purifiers, you are agreeing to our Terms and Conditions of Sale, as well as to our Privacy Policy. If you do not agree to the Privacy Policy, do not provide personal information to or make a purchase from Modern Alchemy Air Purifiers. If you wish to amend, update or remove the personal information already provided, simply contact us at modernalchemyair@sympatico.ca.

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