Terms & Conditions of Sale

Payment

We accept Visa, MasterCard, American Express and PayPal, along with debit and cash for in-person sales. We also accept payment by bank transfer, please contact us for more information. Unfortunately, we do not accept personal cheques.

For large volume corporate and government sales, we offer terms of Net 30 days from date of invoice on approved credit. A late charge of 1.5% per month will be applied to all unpaid balances over 30 days.

Until paid in full, all products remain the property of Modern Alchemy Air Purifiers Inc. (operating as Modern Alchemy Air Purifiers) and title will not pass.

Product Availability

We stock our most popular brands and models, but due to the large variety of colours and styles available, some items are shipped directly from the manufacturer's warehouse. Typical turnaround times are as follows:

The delivery time is typically 1 to 5 business days after the item is shipped, depending on where you are located. Please contact us if you have any questions or concerns about product availability or delivery times.

Shipping Costs

We offer free shipping on all Austin Air, Blueair, AllerAir, Epurair and IQAir air purifiers, as well as on all Airfree air sterilizers and Venta Airwasher humidifiers. Free Shipping offer is good in Canada only (Northern and remote areas excepted) and excludes Electrocorp products.

We are happy to ship our products anywhere in Canada. All of our air purifiers, air sterilizers and humidifiers are shipped for free via major carriers with insurance and tracking numbers. AllerAir and Austin air purifiers may also be shipped to the US, but shipping charges will apply.

Shipping charges for products other than air purifiers/humidifiers are as follows:

If purchasing online, shipping charges will be displayed in your shopping cart before proceeding to checkout, giving you the opportunity to review the charges before you submit your order.

Note: For customers located in Northern Canada or remote areas that are subject to higher than normal delivery costs, we will contact you to discuss the most economical way of getting the product to you.

Return Policy

In the unlikely event that you are not completely satisfied with the air purifier that you purchased from us, Modern Alchemy Air Purifiers offers a generous 30-day return policy on all home/office air purifiers. Please see specific details for each manufacturer below.

Absolutely no exchanges or refunds will be accepted on air purifiers or humidifiers after 30 days, or on any products that have incomplete packaging, missing components, or have been cosmetically or otherwise damaged in any way.

Return Process

If you wish to return or exchange a unit, you must email us in advance to let us know why you are returning the item. Include your full name, address, telephone number and invoice number (or date of purchase). We will then provide you with information on where to send the unit. It is your responsibility to ship the unit back to the manufacturer at your own expense.

In order to prevent possible transport damages and to secure your rights to receive an exchange or refund, units must be returned packed exactly as they were received. The unit must be shipped back in the original packaging and insured. Note that Modern Alchemy Air Purifiers does not cover return shipping, handling or insurance costs for returned or exchanged products.

Once the item has been received and inspected, we will issue a refund or exchange. All refunds will be issued via the original method of payment. If you are exchanging an item, we will contact you about the remaining balance owed or refund being issued (if the cost of the new unit is more or less than your original item), and inform you of your options to have the new unit shipped to you.

Warranty

Our products come with some of the best warranties in the industry:

If you have a warranty claim, simply email us to let us know about the problem you are experiencing. Include your full name, address, telephone number and invoice number (or date of purchase). We will then provide you with information on where to send the unit. Package the product carefully, enclose a copy of your original receipt and ship it with insurance. It is your responsibility to ship the unit back to the manufacturer at your own expense.

The air purifiers we sell are safety tested and approved for 120V outlets only. They will be damaged if plugged into a 220-240V outlet, and the use of a transformer or adapter may not eliminate the risk of damage. Manufacturers will offer no warranty coverage or refunds on air purifiers that are used outside of North America. If you are interested in an air purifier for overseas use, Austin Air and AllerAir offer custom-built units for this purpose. Contact us for pricing and delivery times.

Please note:   By making a purchase from Modern Alchemy Air Purifiers, you are agreeing to our Terms and Conditions of Sale, as well as to our Privacy Policy. If you do not agree to the Privacy Policy, do not provide personal information to or make a purchase from Modern Alchemy Air Purifiers. If you wish to amend, update or remove the personal information already provided, simply contact us at modernalchemyair@sympatico.ca.

Sign up to receive notifications about sales, exclusive offers and new products. Rest assured that we will not share your personal information with anyone and will email you no more than two or three times a year.